Business Analyst
In 2015, Companion Protect (CP) set our sights on extending and enhancing the lives of cats and dogs by offering the highest quality pet insurance programs featuring comprehensive coverage, innovative technologies, and inclusive plans for all ages and breeds. And we haven’t looked back since!
Our vision today? Keeping pets healthy …. because pets make us happy!
Achieving that vision wouldn’t be possible without our greatest asset: our associates. At CP, you will join an enthusiastic team that values collaboration and innovation and has a strong belief in harnessing a variety of experiences, ideas, and technology to maximize the impact we make. Are you ready to make your impact to help pets?
The Business Analyst (BA) serves as a key liaison between business stakeholders and technical teams. Responsibilities include identifying business needs, analyzing data, translating requirements, and organizing testing delivery functionality/experience to ensure product implementations and enhancements meet strategic goals and objectives. The BA plays a critical role in driving operational efficiency, product implementation and enhancements, and business growth through structured process delivery and stakeholder engagement.
What you’ll do here:
Engage with cross-functional teams to gather, document and analyze business requirements.
Conduct interviews, workshops, and process mapping sessions with stakeholders.
Translate high-level business needs into detailed functional specifications documented in Jira.
Partner with technical developers to execute and test delivery of required functionality.
Gather, document and analyze data to identify trends, patterns, and business opportunities.
Create dashboards, reports, and visualizations to support decision-making and progress tracking for projects and strategic priorities.
Evaluate business and project performance against key metrics and expectations to ensure transparency and visibility to progress against plans.
Assess current operational processes and partner with business stakeholders to identify areas for improvement.
Develop process documentation for both current and to-be processes.
Support continuous improvement initiatives through data-driven insights.
Collaborate with product managers, project leads and business stakeholders to define project scope, goals, and deliverables.
Assist in tracking project progress, risks, decisions and milestones.
Develop testing scenarios and prepare testing data and cases to ensure business requirements are met.
Organize, track, report and administer QA testing and user acceptance testing.
Facilitate communication between business units, IT, product, and operations.
Act as a bridge between technical and non-technical audiences.
Ensure alignment on business goals, project outcomes, and system enhancements.
Provide visibility and transparency to stakeholders for project progress and product enhancements
What you’ll bring to the team:
Experience in ensuring technology development aligns with requirements
Experience working in an Agile product development environment
Strong desire for team success
Creative, innovative, and effective problem-solver
Dedication to the work we do and the customers we serve
Ability to translate concepts and requirements into technical specifications for development.
Preferred:
3+ years Business Analyst experience
Bachelor’s degree in business administration, computer science or related field
Competency in the following tools/technologies: Jira, Confluence, Salesforce (Vlocity, Marketing Cloud), Smartsheet, Atlas, Figma
Where you’ll work: This is a hybrid opportunity, Tuesday through Thursday in the office.
Why you might love working here:
Whether you work at CP HQ or join our team remotely, we offer employee perks that go beyond your standard benefits and compensation packages.
Our leadership team is dedicated to transparency, growth, and our purpose. We hire associates whose personal core values align with ours: Integrity – do the right thing, Accountability – own your actions, teamwork – build success together, Innovation – find the better way, and Compassion – approach with empathy. You’ll find limitless growth and opportunities as we grow together. We invest in our associates because they invest their careers with us. If you're ready to utilize your skills and passion to make a significant impact in the reimagining of pet healthcare, Companion Protect might be the place for you.
Our perks and benefits:
Generously subsidized company-sponsored medical, dental, and vision insurance
401K with company match and immediate vesting
Subsidized pet insurance
Casual Office Attire
Flexible working environment
Competitive PTO
Paid Parental and Pawternity leave
11 Paid company holidays per year
Gym reimbursement
Community giveback opportunities, including paid time off for philanthropic endeavors
At Companion Protect, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. CP is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Companion Protect are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.